Terms of Service

Last Updated: October 24, 2025

Welcome to Hayden's Hideaway!
These Terms of Service ("Terms") govern your access to and use of our website https://haydenshideaway.ca, as well as your booking and stay at our retreat venue.

By accessing our website or booking a stay with us, you agree to these Terms. Please read them carefully before making a reservation.

1. About Us

Hayden's Hideaway is a nature retreat venue in Canada offering a restorative space where individuals and groups can reconnect with nature, purpose, and each other.

2. Acceptance of Terms

By using our website or booking a stay, you confirm that:

• You are at least 18 years of age.
• You have the legal authority to enter into this agreement.
• You agree to comply with all applicable laws and these Terms of Service.

If you do not agree, please do not use our website or make a booking.

3. Bookings and Payments

• All bookings are subject to availability and confirmation.
• Prices listed on our website are in Canadian Dollars (CAD) and may be subject to applicable taxes and fees.
• Full or partial payment may be required at the time of booking.
• Payment information is processed securely through our third-party payment provider. We do not store your credit card details.
• We reserve the right to cancel or modify bookings in the event of pricing errors, system issues, or unforeseen circumstances.

4. Cancellations and Refunds

Guest Cancellations:
Guests may cancel or modify their reservations in accordance with the cancellation policy stated at the time of booking.

Hayden's Hideaway Cancellations:
In rare cases (e.g., emergencies, natural disasters, or maintenance issues), we may need to cancel your reservation. If this happens, we'll notify you promptly and provide a full refund or the option to reschedule.

We are not responsible for additional expenses (e.g., travel or transportation) incurred due to cancellations.

5. Guest Responsibilities

To ensure a safe and enjoyable environment for all, guests agree to:

• Treat the property, nature, and other guests with respect.
• Follow all posted guidelines and staff instructions.
• Avoid disruptive, unsafe, or illegal activities.
• Leave the premises in good condition upon check-out.

Any damages caused during your stay may result in repair or replacement charges.

6. Check-In and Check-Out

• Check-in and check-out times are specified in your booking confirmation.
• Early check-in or late check-out requests are subject to availability and may incur additional fees.
• Please respect these times so our staff can properly prepare the venue for the next guests.

7. Limitation of Liability

To the maximum extent permitted by law, Hayden's Hideaway and its staff shall not be held liable for:

• Any loss, damage, injury, or inconvenience incurred during your stay.
• Any indirect, incidental, or consequential damages arising from the use of our website or services.

Guests assume full responsibility for their personal safety and belongings during their visit.

8. Intellectual Property

All content on this website — including text, images, logos, and designs — is the property of Hayden's Hideaway or used under license.
You may not copy, reproduce, or distribute any content without our written permission.

9. Privacy

Your privacy is important to us. Our collection and use of personal information are governed by our Privacy Policy, which forms part of these Terms.

10. Third-Party Links and Services

Our website may contain links to third-party websites or booking systems. We are not responsible for their content, policies, or practices.
You should review the terms and privacy policies of any third-party site before using it.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business or legal obligations. The updated Terms will be posted on this page with a revised "Last Updated" date.

Continued use of our website or services after changes means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of Canada and the Province of Ontario (or the province in which Hayden's Hideaway is located), without regard to conflict of law principles.

13. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at: